You are probably right! You just have to find the right repair person.
I have been very frustrated with my Viking Diamond Royale in recent months. It made terrible noise when I sewed on anything (even when embroidering) and shredded my thread. A machine that expensive shouldn’t act that way. New needles, new thread, different stitch – nothing mattered, it still made that noise. I took it back to Viking center at Preston several times. They always blamed it on something or other and I always went back home with no remedy. Someone (thank you Ginny!) suggested I take it directly to the Mesquite Viking where lots of members go for “machine fixing” anyway. The saleslady there heard it right away and agreed that wasn’t right. She called the fix-it guy to come downstairs and listen to this machine. He also heard it right away. He looked it over for awhile, practically standing on his head to look up around the needle area. When he said “uh-huh”, I can’t explain the relief I felt! Turns out this has been a recurring problem he’s seen often lately. The problem is an almost invisible crack in the needle clamp, where the thread rubs thus shredding and making noise. He replaced the clamp and found that something else had not been put back on properly.
While there, I was complaining about the bobbin winder not putting much thread on the bobbin. He said “oh, I can fix that too”.
Did you know you can adjust how much thread goes on your bobbin?? Ask your Viking dealer to show you how. Then he said “let me check one more thing while you’re here”. Turns out there was an update to the machine that I had not gotten. He took care of that too. I am so pleased that I made that trip and so grateful for the 2 people at Viking who sent me home happy. I haven’t gotten to sew on it yet (my sewing room was disassembled to put in new windows) but I have faith that all will be well now. Now then, to get my serger stitching properly!
Donna
Thank you for sharing; I am also having issues with my Viking Diamond. Can you tell me where or what exactly is the name of the ‘Mesquite Viking’ place you went to? Also, sounds like there repair man is on-site; is that correct?
Thanks,
Ann
I went to the Viking Center located in the JoAnn’s Mesquite store – across the road from Town East Mall. Yes, the repairman is there. That is now the place our machines are sent for repair when you take them to any Viking center
in the Dallas area, instead of being sent out of state – which did take 4 or more weeks to get back. I don’t know for
sure, but I’d guess he’s not “in house” on Saturday either.
Comment from Jeanne
Wow! So happy you had such great
Results so quickly. I,too, took my diamond deluxe to mesquite center. However, I took it on a weekend so no repairman was there. Although it was successfully repaired( with an update only available to repairmen) it took a call to viking headquarters to get it back in 4 weeks time. I honestly believe viking should hire more certified repairmen or certify some in other stores, as they own all local dealerships. A 4 week wait is ridiculous.
I also can highly recommend Ken at the Viking store inside Joann’s in Mesquite he is Paula’s husband. I purchased a SE recently and was having problems. He fixed it while I waited and he only charged for the part which was less than 18.00.